Soft Ereada Gemstone Pillow with Detachable Crystals Pad

Shipping and Sales Tax

The prices you see online do not include Sales taxes in the USA.

We currently charge you with the Sales Tax only if your shipping or billing address is in the State of Wyoming. However, legislators often change related tax laws, and it may be that other states' governments require us to collect sales taxes for shipments there in the future. 

Currently, it is your liability to pay a Use Tax if you did not pay a Sales tax when you purchased a product.

The ordered items are shipped within the United States ASAP to guarantee fast delivery. Usually, we ship on the same or next business day, but during the pre-holidays time, the order processing time may take 3-5 business days. We always do our best to deliver your orders on time as per our Shipping Policy below.

We offer Free Ground Shipping within continental states. It may take 4-11 business days for the order to reach you after it is shipped. Often, it takes less than a week for most domestic, continental locations.  

Also, you can upgrade for a small fee to Expedited Shipping, which may take 2-6 business days.

Our products are large and bulky. Many forwarders restrict 1-2 days shipping for them or charge up to 300-400$ for such deliveries, so we do not have guaranteed next or 2-day delivery options.

Ground shipping carriers (free shipping included in the product's price) require a physical address and phone. If you need us to send the order to the P.O. Box (make sure there is enough space), APO address (remember to use a military discount), Puerto Rico, Guam, and the U.S. island territories, select the USPS delivery to make sure. Alternatively, please contact us for free shipping confirmation.

Delivery delays may happen in severe weather conditions, during busy holiday times, or due to other circumstances of insuperable force, or force majeure.

International Shipping, Duties and Taxes

The prices you see online do not include import duties and local taxes like GST and VAT in your country of destination.

Upon the arrival of the product, the local customs authorities may charge you with extra payments. 

Please note that when the orders are shipped overseas, they are subject to your country's local 

(1) import duties (0-15%)

(2) GST (Gross Sales Taxes)

or

(3) VAT (Value Added Taxes) may also be in the range between zero and 25%.

However, some countries have a "zero tax threshold" that changes occasionally and can be as low as 100 euros or as high as 1500$, depending on your local authorities.

Before placing an order, please study the current import legislation in your country and keep in touch with us. We shall do our best to assist you.

Also, for International orders, make sure to select the voltage of the product same as in your country.

Order Cancellation Policy

If your order is not shipped yet, you can ask us to cancel, and we will cancel and fully refund it immediately. 

Returns Policy

Our returns policy applies only to domestic orders. For overseas orders, please inquire separately, but usually, we cannot accept returns from abroad.

We do not deduct any fees or shipping expenses for incorrect or defective items received due to our error. Both shipping and return shipping, insurance, payment processing, everything is on our account, and you get a full refund of what you paid.

Also, if you did not like the product or just changed your mind, you may return any new, unopened BRAND-NEW item purchased from us within 30 days of delivery for a refund. This refund refers to the product cost, not to shipping or insurance costs. Usually, we include shipping into to product's price, but still, we pay for the delivery of the product to you. If you return the product, we will deduct this shipping cost from the refund. It may be as low as $20-30 for the mini mat, $40-50 for the midsize one, $60-80 for the professional size product, $100-200 for the single size and queen size mattresses.

Our NO RISK return policy allows you to try a rather expensive Heated Crystal Amethyst Mat paying only for shipping it to you. You have a whole 30 Days period to try our BRAND-NEW powered line of Ereada® Amethyst Mats and Amethyst Heating Pads. 

All sales of refurbished, open-box and other discounted items are final and non-returnable. Only brand-new products are covered with a NO RISK return policy.

Both shipping to you and return shipping costs will be your responsibility and deducted from the refunds.

For the items which were opened and tried, you will be subject to a 15% restocking fee in addition to return shipping costs. We must replace the disposable covers due to hygienic reasons. That's the reason, but we charge only the cost price.

We do not apply any restocking fees to unopened new items delivered to you by March 1, 2020. Unfortunately, since we refund the order, the payment processor (Shopify) stops refunding the payment processing fees (3% for domestic and 4% for international orders). So we will have to deduct these fees from the refunds for the returns of the never-opened products.

If you need to return, you should contact us by e-mail at ereada@ereada.com for return authorization. Any valid proof of purchase, such as an Amazon Order Id number, PayPal record, credit card statement, store receipt, or invoice, is sufficient as proof of purchase. If you do not have proof of purchase, send us an e-mail with detailed information about your purchase, name on order, approximate date, product name, and all other information you have, and we will attempt to trace it. We do not store customer's data for protection and security purposes.

We will provide you with the RAN (Return Authorization Number). We can also e-mail you a FedEx return shipping label if it's more convenient for you. The return shipping cost will be deducted from the total amount of return. Or you may choose to ship the returned item by your shipper. The parcel should be insured because you are responsible for the total value until we get it back.

If you received an incorrect or defective item from us due to our error, we would also pay the return shipping costs. If a product is faulty, and the defects do not include physical damage caused by incorrect or negligent usage, you may select to obtain a free replacement item from us.

You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper ( up to 10 business days ), the time it takes us to process your return once we receive it ( up to 5 business days), and the time it takes your bank to process our refund request ( up to 10 business days).

So generally, refunds may take up to four weeks and will be subject to inspection for misuse, etc. To accelerate reimbursements, make sure you inform us of the return parcel tracking number and the courier name.

If you need to return an item, please, drop an e-mail to ereada@ereada.com. We process all inquiries within 24 hours, seven days a week. After we provide you with the RAN (Return Authorization number), we will notify you via e-mail of your refund once we've received and processed the returned item.

Please, take into consideration that no returns from foreign countries are possible. Make sure you purchase the product with voltage matching your country's power grid. Of course, we will do our best to help you to maintain the device in working condition in any location worldwide.

Restocking fees and product value without shipping

Even if the product's price includes "free shipping," really we pay to deliver the product to you.

If the product costs $990 with free shipping, 5-10% of this price, depending on distance, are shipping and insurance expenses to deliver the mat. In other words, $900-$940 is the product value, and $50-90 is shipping and insurance costs. The heated stone mattresses are bulky, heavy, and expensive to ship.

Some accessories, such as thin and thick protective covers, are included in the set. They are disposable because of hygienic reasons. The mat covers are in direct contact with the body. If you do not use these accessories and decide to return the Ereada mat, we do not charge you for covers. But in case you used them, we may ask you to cover the cost value partially. You may see that 5-10% of the mat cost is much lower than the protective covers price.

So in case, you do not like the amethyst bed, you can return it for a full refund of the mat's cost, not including shipping costs and disposable accessories if you used them. This "restocking fee" may be up to 15% or less. It depends on what we get back. You will also have to cover return shipping and insurance costs.

Anyhow If you consider it burdensome, under exceptional circumstances, you may request a waiver.

Of course, if the item is defective, you are not charged with any restocking fees. Also, both shipping to you and return shipping within the U.S. are on our account.

Terms and Conditions

By using the Ereada.com storefront and its "Check Out" process, you agree to the terms and conditions outlined on this Site, specifically including Return Policy, Shipping Terms, Limited Warranty, Indications, Contra-Indications, Cautions, Precautions, Warnings, Legal Disclaimer, and Use instructions found in the User Guide or Manuals for each respective product.

Customer Service

Contact us at ereada@ereada.com anytime. We process all inquiries within 24 hours, seven days a week. Please feel free to share your thoughts on the products and our website. We will appreciate it!

Please understand that we do not provide any medical pieces of advice. 

Our contact information:

Mail: Ereada Corp, PO Box 1045, Jackson WY 83001

Phone: 1.800.688.77.80

E-mail: ereada@ereada.com