Ereada® Warranty and Customer Support Information

At Ereada®, we stand by the quality and durability of our products. Here's a detailed overview of the warranty coverage:

Warranty Coverage 

Purple and Gray Collections:

• Covered by a 1-year warranty.

Classic Brown Collection:

• Covered by a 2-year warranty, valid for both home and heavy-duty professional use.

Important Notes on Warranty

• The warranty covers factory defects but does not include damage caused by improper use, wear and tear, or unauthorized repairs.
• Controller Failures:
  • The most common issue is due to power surges or poor connections between the mat and controller.
  • To prevent this, always use surge protectors with your mat.
• Replacement controllers are available for purchase if needed.
• Free shipping and return shipping is included in case of factory defects.

Standard Warranty Terms

1. Warranty is valid for 12 months from the date of purchase for most products.
2. Applies only to products purchased from Ereada Corp in the U.S.
3. Covers defects in materials or factory workmanship under normal use conditions.
4. Excludes damage caused by misuse, environmental conditions, unauthorized modifications, or improper power sources.
5. Warranty is void if the product's serial number is removed, defaced, or altered.
6. Repaired or replaced products are covered for the remainder of the original warranty or 90 days, whichever is longer.
7. Transportation and handling charges for product servicing are the responsibility of the purchaser.
8. Products outside the warranty period will incur service charges.
9. Proof of purchase is required for warranty claims.
10. Warranty terms are subject to change without notice.

Warranty Service Process

• Before submitting a product for service, contact us to obtain a Return Merchandise Authorization (RMA) number.
  • Email: ereada@ereada.com
  • Phone: (800) 688-7780
• Include the RMA number on the package and provide proof of purchase.