Shipping and Sales Tax
The prices you see online do not include sales taxes in the USA.
We charge you with the sales tax only if your shipping or billing address is in Wyoming. However, legislators often change related tax laws, and it may be that other states' governments require us to collect sales taxes for shipments there in the future.
Currently, if you didn’t pay a sales tax at the time of purchase, you may be required to pay the use tax in your state.
We ship orders within the U.S. as quickly as possible, often on the same or next business day. However, during the holiday season, processing may take 3-5 business days.
Shipping Options:
Free Ground Shipping: 4-11 business days (usually under a week for most locations).
Expedited Shipping: Available for a fee, delivering in 2-6 business days.
Due to the size of our products, 1-2 day shipping isn’t guaranteed, and express options may incur high fees.
For P.O. Boxes, APO addresses (with military discounts), or U.S. territories, please choose USPS or contact us for free shipping confirmation.
Delays may occur during extreme weather, holidays, or unforeseen circumstances.
International Shipping, Duties and Taxes
The prices you see online do not include import duties and local taxes like GST and VAT in your country of destination.
Upon the arrival of the product, the local customs authorities may charge you with extra payments.
Please note that when the orders are shipped overseas, they are subject to your country's local
(1) import duties (0-15%)
(2) GST (Gross Sales Taxes)
or
(3) VAT (Value Added Taxes) may also be in the range between zero and 25%.
However, some countries have a "zero tax threshold" that changes occasionally and can be as low as 100 euros or as high as 1500$, depending on your local authorities.
Before placing an order, please study the current import legislation in your country and keep in touch with us. We shall do our best to assist you.
Also, for international orders, make sure to select the voltage of the product same as in your country.
Order Cancellation Policy
If your order hasn’t shipped yet, no worries! Just let us know, and we’ll cancel it right away and issue you a full refund—hassle-free and stress-free.
Returns Policy
Our returns policy covers domestic orders only. For international purchases, please contact us directly, though we generally cannot accept returns from abroad.
For Defective or Incorrect Items
If we made an error or the product is defective, we cover all costs, including shipping, return shipping, and payment processing fees. You’ll receive a full refund for what you paid—no deduction.
For "Change of Mind" or Unopened Items
If you change your mind or decide the product isn’t for you, you can return any new, unopened item within 30 days of delivery for a refund of the product cost (shipping and insurance costs are non-refundable).
- While shipping is usually included in the product price, it will be deducted from the refund:
- $20-$30 for mini mats
- $40-$50 for midsize mats
- $60-$80 for professional size mats
- $100-$200 for single or queen-size mats
Risk-Free Trial
Our NO RISK return policy lets you try our premium Heated Crystal Amethyst Mats for 30 days. It’s a worry-free way to experience the benefits of Ereada® Amethyst Mats.
All sales of refurbished, open-box, and other discounted items are final and non-returnable. Only brand-new products are covered with a NO-RISK return policy.
When returning items, both shipping to you and return shipping costs are your responsibility and will be deducted from your refund.
For opened and tried items, a 15% restocking fee will also apply, in addition to return shipping costs. This covers the replacement of disposable covers for hygienic reasons.
No restocking fees apply to unopened or defective items.
How to Return
Email ereada@ereada.com for return authorization. Provide proof of purchase such as an Amazon Order ID, PayPal record, credit card statement, receipt, or invoice.
No Proof? Send detailed information about your purchase (name, approximate date, product, etc.), and we’ll attempt to locate it.
Shipping Options
We can email you a FedEx return shipping label, with costs deducted from your refund.
Alternatively, you can arrange your own shipping. Ensure the package is insured, as you are responsible until we receive it (make sure to add your Return Authorization number to the label).
Refund Timelines
2–3 weeks is the typical refund processing time.
Up to 10 business days for us to receive your return.
Up to 5 business days for us to process it.
Up to 10 business days for your bank to process the refund.
To speed things up, email us the return parcel tracking number and courier name.
International Returns
Unfortunately, we cannot accept returns from foreign countries. Please ensure the product voltage matches your country’s power grid. While returns aren't possible internationally, we’ll do our best to help maintain your device globally.
For any return-related questions, email us at ereada@ereada.com. We respond within 24 hours, seven days a week.
Of course, if the item is defective, you are not charged with any restocking fees. Also, both shipping to you and return shipping within the U.S. are on our account.
Terms and Conditions
By using the Ereada.com storefront and completing the "Check Out" process, you agree to the terms and conditions outlined on our site. This includes the Return Policy, Shipping Terms, Limited Warranty, as well as Indications, Contraindications, Cautions, Precautions, Warnings, Legal Disclaimer**, and Use Instructions detailed in the User Guide or Manual for each product.
Customer Service
Feel free to reach out to us at ereada@ereada.com anytime. We respond to all inquiries within 24 hours, seven days a week.
We also welcome your feedback on our products and website—your input is highly appreciated!
Note: We can not offer medical advice.
Our contact information:
Mail: Ereada Corp, PO Box 1045, Jackson WY 83001
Phone: 1.800.688.77.80
E-mail: ereada@ereada.com