Shipping & Returns

Our thoughts and prayers during this time are with all the people and areas affected by COVID-19.

The coronavirus pandemic is impacting everyone from our families, to our businesses. 

There is a big problem with orders fulfillment now. Many warehouses stopped or slowed operations. Even Amazon FBA, which we mainly use to fulfill our orders, does not keep their regular promise to arrange 2-days deliveries. This pandemic situation may make things even worse.

But, we will make every efforts and do our utmost to ship and deliver your order ASAP to the best of our abilities.

About Us

Ereada Corp features innovative and high-quality products made from Natural Amethyst Crystals and does the best to make people's life more comfortable and enjoyable.

Shipping

The ordered items are shipped within the United States ASAP to guarantee fast delivery. Usually, we ship on the same or next business day, but during the pre-holidays time, the order processing time may extend to 3-5 business days. Anyhow, we always do our best to deliver your orders in time as per our Shipping Policy below.

Usually, we offer Free Ground Shipping within continental states. It may take 4-11 business days for the order to reach you after it is shipped. Often, it takes less than a week for most domestic, continental locations.  

Also, you can upgrade for a small fee to Expedited Shipping, which may take 2-6 business days.

Our products are large and bulky. Many forwarders restrict 1-2 days shipping for them or charge up to 300-400$ for such deliveries, so we do not have the guaranteed next or 2-d day delivery options.

Shipments to Canada may take 2-3 business days more (sometimes we do not have products available in the warehouse shipping to Canada, and in this case, please, contact us directly).

We use UPS, FedEx, or USPS Priority with delivery signature confirmation for all valuable product delivery. Ground shipping carriers (free shipping included in the product's price) require a physical address and phone. If you need us to send the order to the PO Box (make sure it is enough space), APO address (remember to use a military discount), Puerto-Rico, Guam, and the U.S. island territories, select the USPS delivery to make sure. Alternatively, please contact us for free shipping confirmation.

International shipping is also possible, but before ordering make sure that you take all customs duties under consideration. Also, select the voltage of the product same as in your country.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Delivery delays may happen in severe weather conditions, busy holiday time, or due to other circumstances of insuperable force, force-majeure, or Act of God.

Order Cancellation Policy

Our order cancellation policy was always free. If the bio-amethyst pillow or mat is not shipped yet, you could ask us to cancel, and we would cancel and completely refund it at once, and almost automatically. 

However the payment processors now charge for cancellation. Since the 1st October 2019, PayPal's new policy started. They announced: "If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are not returned to you. The amount of the refunded payment will be deducted from your PayPal account." The original fee for payment processing is around 3.5% for the payments originated from the U.S. and 4.5% for the payments from overseas.

No order cancellation fees apply for non-shipped orders till March 1, 2020 for payments by cards processed by Shopify. Unfortunately, starting this date, the payment processor (Shopify) stops to return us the payment processing fees (3% for domestic and 4.5% for international orders) when we refund the order.

So we will have to deduct these fees from the refunds for canceled orders. 

To avoid this order cancellation fee, please place an order only when you are sure that you would like to order the product. If you still have any questions, please contact us. We will be happy to assist you!

Returns Policy

Our returns policy applies only to domestic orders. For overseas orders, please inquire separately, but usually, we cannot accept returns from abroad.

We do not deduct any fees or shipping expenses for the incorrect or defective items received from us as a result of our error. Both shipping and return shipping, insurance, payment processing, everything is on our account, and you get a full refund of what you paid.

Also, if you did not like the product, or just changed your mind, you may return any new, unopened BRAND-NEW item purchased from us within 30 days of delivery for a refund. This refund refers to the product cost, not to shipping or insurance costs. Usually, we include shipping into to product's price, but still, we pay for the delivery of the product to you. If you return the product, we will deduct this shipping cost from the refund. It may be as low as $20-30 for the mini mat, $40-50 for the midsize one, $60-80 for the professional size product, $100-200 for the single size and queen size mattresses.

Our NO RISK return policy allows you to try a rather expensive Heated Crystal Amethyst Mat paying only for shipping it to you. You have a full 30 Days period to try our BRAND-NEW powered line of Ereada® Amethyst Mats and Amethyst Heating Pads. 

All sales of refurbished, open-box, and other discounted items are final and non-returnable. Only brand-new products are covered with NO RISK return policy.

Both shipping to you and return shipping cost will be your responsibility and will be deducted from the refunds.

For the items which were opened and tried, you will be subject to a 15% restocking fee in addition to return shipping costs. We must replace the disposable covers due to hygienic reasons. That's the reason, but we charge only the cost price.

We do not apply any restocking fees to unopened new items delivered to you by March 1, 2020. Unfortunately since that date when we refund the order, the payment processor (Shopify) stops to refund the payment processing fees (3% for domestic and 4% for international orders). So we will have to deduct these fees from the refunds for the returns of the never-opened products.

If you need to return, you should contact us by e-mail at ereada@ereada.com for return authorization. Any valid proof of purchase, such as an Amazon Order Id number, PayPal record, credit card statement, store receipt, or invoice is sufficient as a proof of purchase. If you do not have proof of purchase, send us an e-mail with detailed information about your purchase, name on order, approximate date, product name, and all other information you have, and we will attempt to trace it. We do not store customer's personal data for protection and security purposes.

We will provide you with the RAN (Return Authorization Number). We can also e-mail you a FedEx return shipping label if it's more comfortable for you. The return shipping cost will be deducted from the total amount of return. Or you may choose to ship the returned item by your shipper. The parcel should be insured because you are responsible for the full value until we get it back.

In case you received an incorrect or defective item from us as a result of our error, we will also pay the return shipping costs. If a product is faulty, and the defects do not include physical damage caused by incorrect or negligent usage, you may select to obtain a free replacement item from us.

You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper ( up to 10 business days ), the time it takes us to process your return once we receive it ( up to 5 business days), and the time it takes your bank to process our refund request ( up to 10 business days).

So generally, refunds may take up to four weeks and will be subject to inspection for misuse, etc. To accelerate reimbursements, make sure you inform us of the return parcel tracking number and the courier name.

If you need to return an item, please, drop e-mail to ereada@ereada.com. We process all inquiries within 24 hours, seven days a week. After we provide you with the RAN (Return Authorization number), we will also notify you via e-mail of your refund once we've received and processed the returned item.

Please, take into consideration that no returns from foreign countries are possible. Make sure you purchase the product with voltage matching your country power grid. Of course, we will do our best to help you to maintain the device in working condition in any location worldwide.

Restocking fees and product value without shipping

Even if the product's price includes "free shipping," really we pay to deliver the product to you.

If the product costs $990 with free shipping, it means that 5-10% of this price, depending on distance are shipping and insurance expenses to deliver the mat. In other words, $900-$940 is the product value, and $50-90 is shipping and insurance costs. The heated stone mattresses are bulky, heavy, and expensive to ship.

Some accessories, such as thin and thick protective covers, are included in the set. They are disposable because of hygienic reasons. The mat covers are in direct contact with body. If you do not use these accessories and decide to return the Ereada mat, we do not charge you for covers. But in case you used them, we may ask you to cover at least the cost value partially. You may see that 5-10% of the mat cost is much lower than the protective covers price.

So in case, you do not like the amethyst bed, you can return it for a full refund of mat's cost, not including shipping costs and disposable accessories if you used them. This "restocking fee" may be up to 15% or less. It depends on what we get back. You will also have to cover return shipping and insurance costs.

Anyhow If you consider it burdensome, under exceptional circumstances, you may request a waiver.

Of course, if the item is defective, you are not charged with any restocking fees. Also, both shipping to you and return shipping within the U.S. are on our account.

Terms and Conditions

By using the Ereada.com storefront and its "Check Out" process, you agree to the terms and conditions outlined on this Site, specifically including Return Policy, Shipping Terms, Limited Warranty, Indications, Contra-Indications, Cautions, Precautions, Warnings, Legal Disclaimer and Use instructions found in the User Guide or Manuals for each respective product.

Customer Service

Contact us at ereada@ereada.com anytime. We process all inquiries within 24 hours, seven days a week. Please feel free to share your thoughts on the products and our web site. We will appreciate it!

Please understand that we do not provide any medical pieces of advice. 

Our contact information:

Mail: Ereada Corp, PO Box 1045, Jackson WY 83001

Phone: 1.800.688.77.80

E-mail: ereada@ereada.com