Shipping & Returns
Ereada Corp features innovative and high quality products made from Natural Amethyst Crystals, and does the best to make people's life more comfortable and enjoyable.
The ordered items are shipped within the United States ASAP to guarantee fast delivery. Usually we ship on the same or next business day but during the pre holidays time the order processing time may be extended to 3-5 business days. Anyhow we always do our best to deliver your orders in time as per our Shipping policy below.
Usually we offer Free Ground Shipping within continental states. It may take 4-11 business days for the order to reach you after it is shipped. Usually it does not take more than a week for most part of locations but some delays may happen. You can also upgrade for some fee to Expedited Shipping which may take 2-6 business days. Shipments to Canada may take 2-3 business days more (sometimes we do not have products available in the warehouse shipping to Canada and in this case, please, contact us directly).
We use UPS, FEDEX or USPS Priority with delivery signature confirmation for all valuable products delivery. We ship by the carriers which require a physical address, no PO boxes please. If you need the order to be shipped to APO address, please, contact us for confirmation first.
International shipping is also possible, but before ordering make sure that you take all customs duties under consideration.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
You may return any new, unopened item purchased from us within 30 days of delivery for a full refund.
We also offer the NO RISK return policy for rather expensive electric Amethyst Mats. You have a full 30 Days period to try our powered line of Ereada® Amethyst Mats and Amethyst Heating Pads.
Please, understand that in both cases return shipping cost will be your responsibility and refunds may take up to four weeks, and will be subject to inspection for misuse, etc.
For the items which were opened and tried you will be subject to a 15% restocking fee. No restocking fee is applied to unopened new items or to the incorrect or defective items received from us as a result of our error.
If you need to return, you should contact us by email firstname.lastname@example.org for return authorization. Any valid proof of purchase such as a PayPal record, credit card statement, store receipt, or invoice is sufficient as proof of the date of purchase. If you do not have a proof of purchase, send us an e-mail with detailed information about your purchase and we will attempt to trace it.
We will provide you with the RAN ( Return Authorization Number ) and shipping label. The return shipping cost will be deducted from the total amount of return. Or you may chose to ship the returned item by your shipper. Please, do not forget to insure the item in this case as you will be responsible for the full value until we get the parcel.
In case you received an incorrect or defective item from us as a result of our error we will also pay the return shipping costs. If a product is defective, and the defects do not include physical damage caused by incorrect or negligent usage, you may chose to obtain a free replacement item from us.
You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper ( up to 10 business days ), the time it takes us to process your return once we receive it ( up to 5 business days), and the time it takes your bank to process our refund request ( up to 10 business days).
If you need to return an item, please, drop email to email@example.com. We process all inquiries within 24 hours 7 days a week. After RAN is provided we will also notify you via e-mail of your refund once we've received and processed the returned item.
Please, take under consideration that no returns from foreign countries is possible and the warranty or after warranty service maybe difficult to do. Though of course we will do our best to help you to maintain the device in working condition in any location worldwide.
Restocking fees and product value without shipping
Even if the item is shipped "free", really shipping is paid by us and is on top of the product price.
If the product costs $990 with free shipping, it means that 5-10% of this price depending on distance are shipping and insurance expenses to deliver the mat. In other words $900-$940 is the product value and $50-90 are shipping and insurance costs because the mats are bulky and heavy.
There are also such accessories as protective covers, 3-d pads, etc included into the set. They are disposable because of hygienic reasons (they are in direct contact with body). In case you do not use the covers, and decide to return the mat you are not charged for their cost. But in case you use them, you may be charged to partially cover at least the cost value. You may see that 5-10% of the mat cost is much lower than the protective covers price.
So in case you do not like the mat you can return it for a full refund of mat's cost not including shipping costs and disposable accessories if they were used. This "restocking fee" may be up to 15%, maybe less. It depends on what we get back. You will also have to cover return shipping and insurance costs.
Anyhow If you consider it burdensome, under special circumstances you may request a waiver.
Also if the item is defective, you are not charged with any restocking fees and even return shipping within U.S. is on our account.
Terms and Conditions
By using the Ereada.com storefront and its "Check Out" process, you agree to the terms and conditions outlined on this Site, specifically including: Return Policy, Shipping Terms, Limited Warranty, Indications, Contra-Indications, Cautions, Precautions, Warnings, Legal Disclaimer and Use instructions found in the User Guide or Manuals for each respective product.
Contact us at firstname.lastname@example.org anytime. We process all inquiries within 24 hours 7 days a week. Please feel free to share your thoughts on the products and site.
Please, understand that we do not provide any medical advices.
Our contact information:
25 Fawn Run
Avon, CT 06001