Ereada® Warranty and Customer Support Information

At Ereada®, we stand by the quality and durability of our products something that we have known for. Here's a detailed overview of the warranty coverage and support options for our collections:

Warranty Coverage 

1. Purple and Gray Collections:

   • Covered by a 1-year warranty.
   • Free shipping and return shipping in case of factory defects.

2. Classic Brown Collection:

   • Protected by an industry-leading 2-year warranty, valid for both home and heavy-duty professional use.

3. Other Ereada® Products:

   • Non-powered Amethyst Pillows, Beam Mats, Pads, and other items come with a 1-year hassle-free warranty from the date of purchase.
   • Our products are built to last with a near-zero defect rate.

Important Notes on Warranty

• The warranty covers factory defects but does not include damage caused by improper use, wear and tear, or unauthorized repairs.
• Controller Failures:
  • The most common issue is due to power surges or poor connections between the mat and controller.
  • To prevent this, always use surge protectors with your mat.
• Replacement controllers are available for purchase if needed.

Standard Warranty Terms

1. Warranty is valid for 12 months from the date of purchase for most products.
2. Applies only to products purchased from Ereada Corp in the U.S.
3. Covers defects in materials or factory workmanship under normal use conditions.
4. Excludes damage caused by misuse, environmental conditions, unauthorized modifications, or improper power sources.
5. Warranty is void if the product's serial number is removed, defaced, or altered.
6. Repaired or replaced products are covered for the remainder of the original warranty or 90 days, whichever is longer.
7. Transportation and handling charges for product servicing are the responsibility of the purchaser.
8. Products outside the warranty period will incur service charges.
9. Proof of purchase is required for warranty claims.
10. Warranty terms are subject to change without notice.

Warranty Service Process

• Before submitting a product for service, contact us to obtain a Return Merchandise Authorization (RMA) number.
  • Email: ereada@ereada.com
  • Phone: (800) 688-7780
• Include the RMA number on the package and provide proof of purchase.
• Shipping costs for service are the purchaser's responsibility.

Customer Support

We value our customers and are committed to addressing your inquiries promptly:

• Email: ereada@ereada.com – We reply within 24 hours, often much sooner.
• Phone: Toll-free at (800) 688-7780.
• Mailing Address:
  Ereada Corp
  P.O. Box 1045, Jackson, WY 83001

All inquiries through our website, email, or Amazon are prioritized equally, with an average response time of under 3 hours on Amazon.

Note: Ereada Corp does not provide medical advice.

Note: Ereada® mat can become an important part of your daily activity and general wellness regimen and supplement your healthy lifestyle. It may help to create relaxing or reenergizing environment awakening the restfulness, comfort and invigoration powers, energies and inner forces. Ereada® mats are not intended to diagnose, cure, treat, heal, mitigate, or prevent any disease, illness, symptom or medical condition, or to substitute medical treatment of any kind or to affect the structure or any function of the body. Any information on https://Ereada.com or on linked websites or literature, on labeling or in printed materials of Ereada Corp are not intended to diagnose, cure, treat, heal, mitigate, or prevent any disease, illness, symptom or medical condition or to substitute medical advice of any kind. Please, see Legal Disclaimer page for more information.